I believe in my heart that ECMSI has the best people, products and processes for our customers to be successful.
We live and breathe by our core values of Empathy, Communication, Modesty, Service and Integrity.
—Ralph Blanco, CEO, ECMSI
We Always Answer Our Phones Live
At ECMSI we believe in providing a high standard of customer service, which means you should be able to speak with a real person and not a robot when you call in.
Average Hold Time is 4 Minutes or Less
Your time is valuable. We know that you just want it to work so you can get back to work! Our phone hold times to get to a technician are an average of 4 minutes or less.
We Give You Peace Of Mind
Let ECMSI be your network watchdog. We have spent years curating the best possible security suite and believe it is second to none. In the past 5 years, we have had ZERO instances of network hacking from outside forces due to our excellent security tools and protocols.
Stabilizing and Rationalizing your IT Spending
Through our fixed-cost approach, ECMSI will remove "emergency service call" from your vocabulary and help to create more predictable IT spending patterns.
ECMSI has maintained our backups, security and overall network health seamlessly.
I was not only pleased with the cost as it fit right into my budget, I was very impressed with the service. ECMSI has been a great partner for me, they take a lot off my plate so I can attend to other business.
—Todd Marian, COO, Help Hotline
We know that you just want it to work! We also know that there are a lot of unknowns for the average business owner when it comes to IT. We want to arm you with the best questions to ask anyone coming into your environment claiming they can help you with your IT woes.
* = required field
