ECMSI's help desk resolves over 70% of all issues remotely, saving our partners time and money. A full 35% of our tickets are self-generated from our state-of-the-art network monitoring system that alerts us when there's an issue that can cause future problems and downtime. Being proactive, not reactive, is the key to our success in providing stability for our clients.
We know that you just want it to work! We also know that there are a lot of unknowns for the average business owner when it comes to IT. We want to arm you with the best questions to ask anyone coming into your environment claiming they can help you with your IT woes.
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